Warranty

ARTIZE / ESSCO / JAQUAR VALUE ADDED SERVICES

• * We offer pre / post installation guidance for Artize / Essco / Jaquar Products
• * As proactive service we offer Preventive Maintenance Contract (PMC). PMC is peace of mind for regular check-up and maintenance of the products at a nominal price.
• * To maintain sheen and shine of Nickel/Chrome surface of the product we offer GLITZ, a cleaning agent for the surface cleaning purpose.
• * To maintain sheen and shine of other than Nickel/Chrome surface of the product, we offer GLITZ SELECT, a cleaning agent for the surface cleaning purpose.

Warranty Period by Product Category

MAINTENANCE GUIDELINES FOR ARTIZE , ESSCO , JAQUAR PRODUCT

Kindly follow the guidelines mentioned below to give you the best results and to maintain the finishes and longevity of the product.

• Clean the product with water-soaked soft towel or mild bathing soap solution and rinse, once in a day or two, to keep the plated or other surface clean and free from any deposits.
• Don’t use any type of cleaning/detergent agents which contain acids or chemicals such as flush cleaner, tile cleaner etc.
• Don’t use salt or vinegar-based cleaning agents to remove scale or scale-related stains. They may damage the surface or finish of product.
• Special color combination products should not be rubbed with emery paper/cleaning powder. This can cause abrasion.

You need to protect your product from:

1. Water Scaling: Due to presence of minerals and salt in water, scaling is formed on the product if it is not cleaned regularly. The products should be cleaned gently, at regular intervals. Also, take extra care to clean the edges and corners of the products because these areas are more vulnerable for scale/deposits settling. Clean the aerators from time to time for a perfect foam flow of water from the product.
   The property of water being used is very important for your plumbing installations (Pipes, product, etc.), as well as for your own hygiene. The hardness of water should not exceed 300-400ppm.
2. Acid Fumes: When we clean the tiles or floors in the bathroom with cleaning agents which contain acids or similar chemicals, acid fumes are formed. Because the basic material used in the products is brass, brass being an alloy of copper reacts with these acid fumes. With this reaction, a green colour layer is formed on the products resulting in damage to the outer finish or coating.
3. Scratching while cleaning: Scratching or scrubbing occurs due to hard nature of cloth or coarse cleaning powder being used for cleaning. Use a gentle fluffy soft cloth for cleaning the surface.
4. Atmospheric conditions: This condition applies mostly to salt content in the air in the coastal areas, at times reacts with the product material and dark spots emerge on the surface of product. Therefore, the product is required to be cleaned regularly. At the time of installation of these products, cover the products with the cloth covers provided in packaging or with polythene till the time you actually start using them.

Care and cleaning guidelines for Sanitary Ware Products

Vitreous china sanitary ware products are fragile in nature and need to be handled with care (to avoid personal injury) at all times during its storage, handling, installation and use thereafter.

• The wash basin and water closet are heavy and it is recommended that two persons hold it while it is being fixed.
• Carefully inspect the new product for damage before installation.
• Risk of product damage. Over tightening may cause breakage or chipping of vitreous china.
• Risk of external leakage. Do not lift or rock the bowl after placement.

• Always test product cleaning solution on an inconspicuous area on the product before applying it to the entire surface.
• Do not allow cleaners to sit or soak on the product.
• Use a soft, dampened sponge or cloth to clean. Never use abrasive material like a bristle brush or scouring pad.
• Wipe surfaces clean and rinse completely with water immediately after applying cleaners.

WARRANTY TERMS & CONDITIONS:

1. Warranty is offered by Jaquar & Company Pvt. Ltd (hereinafter referred as company) on all its products as per warranty period. The warranty period varies from product to product. Kindly refer Warranty Certificate for details.
2. The foregoing warranty constitutes company’s sole warranty and company gives no warranty, express or implied, including warrant ies of fitness for a particular purpose and warranties of merchantability and there are no warranties which extend to use of the company’s Products for the purposes beyond description and further company neither assumes nor makes nor authorizes any person to make representation that the product is of any particular quality or standard or is suitable for any particular purpose.
3. This limited warranty and its provisions shall be governed and interpreted pursuant to the laws of India. The High Court of D elhi and courts subordinate to it shall have exclusive jurisdiction to entertain any dispute which may arise out of the sale of product or its warranty.
4. This original certificate must be preserved by the customer and produced whenever required.
5. During the warranty period and under normal use, if the product / component / part is found to be of faulty due to manufactu ring defect, the same will be repaired or replaced upon production of this warranty certificate, without charges either for part or labor or both, the decision of company official will be final for fault qualifies for warranty.
6. Warranty remains applicable only if the products have at all times been used strictly in accordance with the terms of this warranty and has not been improperly or negligently handled and is not maintained in accordance to maintenance guidelines given.
7. In the event of non-availability of components or parts due to any reason whatsoever Company or its Authorized Service provider or the Dealer will not be responsible or liable for any delay that may be caused to service/repair of the Products; no claims financ ial or otherwise will be entertained.
8. Warranty on Wellness Products against defects in material or workmanship as follows: Company will repair at no charge for parts only or, at its option, replace any product or part which proves defective because of improper workmanship and/ or mat erial, under normal installation, use, service and maintenance.
9. Company and customer agree that company will not be liable for any damages whatsoever arising out of use or inability to use its Company’s Products. Company bears no responsibility for incidental or consequential damages arising out of use or inability to use Company Product.
10. Company and customer agree that Company shall have no liability for any cargo loss, loss of use or any incidental or conseque ntial damages arising out of this order which are alleged to have been caused by any of the goods delivered hereunder.
11. By purchasing this product, customer agrees to Company’s aforesaid warranty on the product.
12. Company neither assumes nor authorizes any person to assume for us any other obligation or liability in connection with sale of this product.
13. Under no circumstances shall Company be responsible for any incidental or consequential or any other damage or cost or expense, including but not limited to loss of profit or removal, transportation, handling or re-fixing costs and expenses.
14. Customer and Company agree that customer’s sole remedy for any defects in goods hereunder shall be limited to the repair or replacement at the Company’s option within warranty period after delivery of such goods to the first purchaser, of any defective goods, of which notice of defects is given by the Customer to the Company in accordance with terms of this warranty certificate. The part/product against replaced part/product will be property of Company.
15. Company Shall not be liable to Customer claiming the warranty under the terms of condition of this Limited Warranty Certificate, due to defects caused by rodents/pets or in the events of force majeure. The Force Majeure means any disaster, act of God or the public enemy, any accident, explosion, fire, storm, earthquake, electric storms, tornado, flood, casualty, lockout, strike, labour conditions, unavoidable accident, nuclear explosion, national calamity, or any other circumstance or event or by any enactment of law, or by order of any legally constituted authority, or by any other similar cause of the Company or beyond the reasonable control of the party relying upon such circumstance or event.
16. Company and customer agree that Company bears no responsibility for incidental and / or consequential damage arising out of use and for inability to use a product. Company liability will be limited and restricted to the product replacement/value of the product sold. Company under all circumstances shall not be liable to uninstall the defective product or installed replacement product. In case replacement is the only option then the customer has to hand over the defective product to the seller from whom it was purchased and take the replacement product from there.
17. In order to claim warranty, this Limited Warranty Certificate, duly filled, stamped and signed by the Dealer must be submitted along with product on which warranty claim is made to attending authorized service personnel.